Frequently Asked Questions

By choosing DC&S Carpet Cleaning you agree to the following service Disclaimer.

CUSTOMER REPRESENTATIONS AND WARRANTIES:

The Customer represents and warrants that:

a. he/she will provide a safe working environment at the Premises for the Technician to perform the Service.

b. the Technician will have unencumbered and unobstructed access to those areas of the Premises requiring the Service.

c. he/she will provide the Technician with access to all services and utilities (including water, electricity, and trash bins) as required by the Technician to provide the Service.

d. he/she will advise DC&S Carpet Cleaning prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.

e. he/she is authorized to use the Premises and obtain the provision of Service.

f. he/she will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Credit/Debit/Invoice Fee:

Payment is due at the time of service. Commercial clients with established relationships can be invoiced. Acceptable payments include check, cash, or credit/debit card payments. Credit/Debit card payments are subject to a 3% convenience fee.

Slip & Trip Hazards:

Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazards. You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment, or misplaced furniture being in a walkway.

Moving Furniture:

The carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (up to 50lbs) we do use clear plastic furniture tabs to protect your furniture and carpet. We do not move heavy furniture (100 lbs+), this would include but not be limited to full dressers, china cabinets, hutches, large beds, and large sofas. If you elect to move your furniture, please do so prior to our arrival. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved.

Pet Odors & House Pets:

Pet urine is an issue of the carpet, pad, and subfloor. Cleaning the carpets’ surface will not remove pet odors that have penetrated through the carpet backing. We typically do not guarantee complete odor or stain removal results. We will be running equipment in your home, which requires entering and exiting during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.

Traffic Lanes & Black Sole Shoe Stains:

Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. We cannot guarantee complete traffic lane soil removal but do our best to leave the carpet looking the best we possibly can.

Dry Time:

There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement, and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. The average dry time is 6-8 hours.

Spots & Stains:

During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) are removed with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately and be advised some stains can be permanent.

Permanent Stains:

We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known to cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction.

Hair:

Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet. Hair can act like Velcro to the carpet and recommend excessive vacuuming after the cleaning.

Dark Lines at the Baseboard:

Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles, and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.

Wicking (Reappearing Spots):

Oil-based carpet can wick or re-evaporate spots to the surface as the carpet dries. Applying stain guard to the carpet after cleaning reduces wicking. If you do not purchase stain guard protection, we are not responsible for spots that might return during the drying process.

Normal Wear and Tear:

While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents, and scuffs that might result from service. We do use corner guards to help prevent excessive wear on corners.

Bug/Rodent Infestation:

We will not clean carpet in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.

Personal Property:

Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.

Carpet Cleaning Results:

DC&S Carpet Cleaning does not guarantee to remove all soils, spots, and stains from your carpet. But we make every effort to provide the best cleaning experience possible.